Payment and Refund Policy

Last updated: 21 September 2026

Scope of the policy and the products or services it covers

This Payment and Refund Policy applies to all purchases of Course A, the newsroom production guide focused on core story elements including editorial planning, studio reports, camera coordination and clear workflows for news delivery. It governs transactions made through the commercial website operated by newscruxly and covers both one-time access purchases and any subscription-based access options where offered. The policy extends to all customers located in the United Kingdom and explains the terms under which payments are processed and refunds considered. It does not apply to any physical goods or in-person training sessions.

Prices, currencies, taxes and any additional charges

All prices for Course A are displayed in British Pounds Sterling. The listed price includes value added tax at the prevailing UK rate where applicable. No additional charges are applied at checkout unless expressly stated before payment is authorised. Currency conversion fees charged by the customer's payment provider remain the responsibility of the purchaser. newscruxly reserves the right to adjust prices for new purchases but existing confirmed orders will be honoured at the price displayed at the time of purchase.

Accepted payment methods, payment authorisation and payment security

Payments are accepted via major credit and debit cards together with any additional secure digital wallet options displayed at checkout. Payment authorisation occurs immediately upon submission of order details. All transactions are processed through secure third-party payment gateways that comply with UK data protection standards under the Data Protection Act and UK GDPR. newscruxly does not store full card details on its systems. Customers receive confirmation once authorisation is successful.

Order, booking or service confirmation and when a contract is formed

A contract is formed when the customer receives an order confirmation email following successful payment authorisation. This email confirms the details of the purchased access to Course A and provides login credentials or download instructions. Until this confirmation is issued, no binding agreement exists. Customers are advised to retain the confirmation email for their records.

Cancellation rights and applicable cancellation periods

Under the Consumer Contracts Regulations, customers in the United Kingdom generally have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. However, because Course A consists of digital content, this right is lost once the customer begins to access or download the material. Customers must therefore decide promptly whether to proceed with access. Any subscription renewals follow the same rules and are confirmed in the initial purchase documentation.

Refund eligibility, exclusions and non-refundable items or services

Refunds are available only where the customer has not yet accessed the digital content and requests cancellation within the applicable period. Once access has commenced or the content has been downloaded, refunds are not provided except in cases of proven technical failure attributable to newscruxly. Promotional or discounted purchases are subject to the same exclusions. No refunds are issued for partial use or change of mind after access begins.

The step-by-step procedure and information required to request a refund

To request a refund, the customer must send a written request to [email protected] including their order number, full name, email address used for purchase and a clear statement of the reason for the request. Requests should be submitted before any access to Course A has occurred. newscruxly will acknowledge receipt within two working days and may request further verification if necessary.

Inspection, approval, rejection and notification of the refund decision

Upon receipt of a refund request, newscruxly will inspect the account activity to confirm whether access to the course materials has taken place. A decision will be communicated by email within ten working days. Approved refunds will include an explanation of the processing timeline. Rejected requests will state the specific reason, such as prior access or expiration of the cancellation window, and outline any available appeal options.

Refund method, processing time and when funds should reach the customer

Approved refunds are returned using the original payment method. Processing typically occurs within five to ten working days of approval, although the time for funds to appear in the customer's account depends on the payment provider and may extend to fourteen days. newscruxly provides a reference number for tracking once the refund has been initiated.

Special rules for digital content, subscriptions, services or promotional offers where relevant

Because Course A is delivered digitally, access is granted immediately upon confirmation in most cases. Subscriptions automatically renew unless cancelled before the renewal date. Promotional offers are clearly marked and remain subject to the standard cancellation exclusions once access begins. Customers are encouraged to review all terms before completing payment to avoid unintended loss of rights.

Failed payments, duplicate charges, chargebacks and suspected fraud

In the event of a failed payment, the order will not be processed and access will not be granted. Duplicate charges detected by newscruxly are investigated and corrected promptly. Customers suspecting fraud should contact their card issuer immediately and notify [email protected] so that appropriate account safeguards can be applied. Chargeback requests are reviewed against the purchase records and may result in permanent suspension of access rights where abuse is identified.

Mandatory consumer rights in the target country that the policy cannot exclude

Nothing in this policy affects the customer's statutory rights under the Consumer Rights Act 2015 or UK GDPR. These rights include the guarantee that digital content must be of satisfactory quality, fit for purpose and as described. Where a fault exists that prevents proper access, remedies such as repair, replacement or refund remain available regardless of the terms set out above.

Contact route, policy changes and last-updated date

Questions regarding this policy should be directed to [email protected] or submitted through the contact form on the website. newscruxly may update the policy from time to time to reflect changes in law or business practice. The current version is always available on the site and the date of the most recent update appears at the beginning of the document. Continued use of the site after changes constitutes acceptance of the revised terms.